Monika Astara

FAQs


INTERNATIONAL ORDERS

At this point we do not ship orders overseas. If you have questions, or would like to pursue an order, please contact us.

HOW SECURE IS THE STORE? PAYMENT OPTIONS?
This store uses PayPal for payments (all major credit cards accepted) and PayPal automatically encrypts your confidential information in transit from your computer to ours using Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
You do not need a paypal account to purchase through paypal. However, if you have a paypal account, you can use it.

REFUNDS, EXCHANGES AND RETURNS
It's totally important that you love your purchase. And we hope that you are happy with it.
If that is not the case,  we will exchange the item or refund the price of the item, less shipping charges within 7 days after receiving and inspecting the returned item.
You can return or exchange an unworn, undamaged, odorless item without stains, in saleable condition with all tags attached within 7 days of receipt.
If you want to return an item, please keep clothing item in the box - and away from perfume, smoke or other odors/smells, that also linger in a closet and can be transferred to items sitting in a closet.
We do not cover the return shipping.
Call us at 512 - 470 2553 or contact us to arrange for a return authorization.

To return an item, please package in a hard walled box and insure it to your comfort level. We are not responsible for lost or damaged items.

There are no refunds on custom orders. But we will certainly work with you to get it right for you.

There are no refunds on sale items.
But we will exchange it or apply credit towards another item.

ORDER PROCESSING / RUSH ORDERS:
JEWELRY: We ship Jewelry items within 2-3 business days once your payment is cleared by paypal.
CLOTHING and HAND PAINTED FABRIC: Items that are in stock  ship within 2-3 business days once your payment is cleared by paypal.
Since many of the garments and fabrics are handcrafted specifically for you, after receiving your order, please, allow up to 2-3 weeks for those orders to ship from our studio. 

If you are in a hurry, call us directly for a rush order at 512 - 470 2553. Or contact us.

METHOD OF SHIPMENT
Unless other arrangements are made, all orders are shipped via USPS priority mail. A tracking number will be sent to the e-mail address associated with your PayPal account.

SHIPPING CHARGES
FREE shipping on all clothing within the US.
However, if you return an item for refund, the shipping charges will be deducted from the refund amount.
 Please, note: We do not ship internationally right now. But will be happy to talk to you if you just "have to have" something. Please contact us for details.

SALES TAX
Sales tax is out of our hands. The website processors automatically have to charge it and submit it to the various states.

ACCURACY OF PHOTOS, WEBSITE CONTENT
We really make every effort to photograph and describe all items well. Keep in mind that colors do vary on different computer monitors. If you have any questions or concerns before ordering, please call us at 512 - 470 2553 or contact us. We will be happy to help you any way we can. We can also send you sample swatches before ordering.

If by any chance there are typographic errors or inaccuracies on this website, we reserve the right to correct them later.

COPYRIGHT
All designs, all photos, all website content are protected by copyright. All rights reserved
Please contact us if you wish to use an image or text. 

PRIVACY
We never receive any of your encrypted payment information from the payment processors.  We only get your mailing address and e-mail. We NEVER share, rent or sell those to others. It is only used to process your order. Or to send a rare e-mail to you about our own discount specials. You can opt out of that immediately.

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